Just like a warm bubble bath, we want you to feel good, safe and satisfied when you shop with us. We treat every order, large and small, with the utmost care. For assistance with selections and personal gift shopping, please call us toll free at 877-SWAGGER (1-877-792-4437) or click here to send us an email.
OUR COMMITMENT TO PRIVACY AND SECURITY
Ordering from swaggergifts.com is safe and secure. Because we use SSL technology, all your information is encrypted as it is transmitted. Additionally, we pledge to protect your privacy and will not disclose your address, phone number, email address or any other personally identifiable information to any outside party, unless required by law to do so.
We ask for your e-mail address for online purchases in order to communicate with you about your order. We do not rent, sell or exchange e-mail addresses. We may use your e-mail address to communicate advance notice of events, new products and services. You may unsubscribe from our newsletter by following the unsubscribe instructions in any email your receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, you can pick the item up at our store in Cary, NC or we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Swagger’s site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
At Swagger, protecting your transactions is a priority. To make sure your information is safely guarded, we use Secure Sockets Layer (SSL ). When giving your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only Swagger is allowed to decode your information. How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure. If for some reason you are unable to connect to our secure server or would rather place your order by phone, please complete your Shopping Cart up to the point of entering your credit card number, then print out the order. Simply fill in your card number by hand and fax the order to: 919.858.5824
Copyright and other relevant intellectual property rights exists on all text relating to Swagger’s services and the full content of this website. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Swagger Gift’s logo is a registered trademark of Swagger Gifts in the United States of America and in other countries. The brand names and specific services of Swagger Gifts featured on this web site are trade marked.
Orders placed online can be paid only with a credit card. We accept Visa, Mastercard and American Express. Credit card accounts are billed when you submit your order.
Your credit card transactions are secure. All online orders are sent through a secure server using the latest SSL technology to encrypt the information being transmitted. Additionally, your credit card number is passed directly through Authorize.net using the most sophisticated online security available. We do not see nor do we store your credit card number on our site.
MULTIPLE PRODUCT ORDERS
We will make every attempt to ship items on the same invoice at the same time. However, your shipment may arrival in several boxes depending on the items and time of year.
We process orders very quickly. If you need to make a change please call us at 1-877-792-4437 as soon as possible. Every effort will be made to accommodate your request, but we can NOT guarantee it.
OUT OF STOCK PRODUCTS
Usually products will ship based on the turn around time given for each individual item on the website. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If the item will not be coming back in we will credit your credit card within 3 - 5 business days.
RETURN POLICY FOR ITEMS PURCHASED ONLINE
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you must be called in within 3 days of receipt - NO EXCEPTIONS. Please contact us if you believe this has happened with your shipment. All sales on SALE/CLEARANCE items are FINAL. Gift Certificates are not returnable.
You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label. If you have received a damaged product or the wrong product please call us so we can resolve any issues as soon as possible – 1-877-792-4437
Return Policy for Clothing & Jewelry items:
*All unworn/unaltered merchandise can gladly be exchanged or returned for an online credit within 21 days from DATE of purchase.
*You may not return or exchange: SALE/CLEARANCE items, JEWELRY, and lingerie.
*All merchandise must be returned unworn, unwashed, and with original tags attached. If you return items that have been tried on and they have make up on them, you WILL NOT be given an online credit and the items will be sent back to you.
Returns Policy for Personalized and Monogrammed Gifts:
All personalized and monogrammed products from Swagger are final sale due to the personalized nature of monogrammed gifts. That is why you are asked to enter your initials and then to confirm your last name initial. Please make sure to read all dimension and size information. If you believe we have made a mistake please contact us to review your order details. If we made a mistake on your order, we will get you a replacement! Use this link to contact us with your order number so we can help get the replacement expedited. Please note that we cannot replace an item for FREE unless the mistake was made by our staff. For example, if you placed your order but misspelled a name or chose the wrong font or thread color, we will not replace the item for free. Or if the item doesn’t fit or isn’t the size you expected, but the dimensions are listed we will not replace the item for free. However, be assured if the fault was ours we will replace the item for free as soon as possible! Please contact us within 3 days of receipt.
Return Policy for all other items:
We will gladly return items for store credit within 30 days from DATE of purchase.
In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated. Next, complete this Return Form and include it in the box with the items you are returning. Once your package is received please allow 10 business days for return processing. When your return is processed you will either be called or emailed a notification.
*If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact our warehouse within 3 days of receipt. NO EXCEPTIONS.
If the order is returned past the limit stated above or does not fit the return guidelines, the items will be sent back to you and the charge applied to your card or we will apply a 30% restocking fee and you will be given an online credit. No refund.
Items will ship by the turnaround time listed on each individual item. The turnaround time is the time in store before the item ships. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time only as an estimate – we can not guarantee shipment times by the USPS, UPS or Fedex. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We ship exclusively through UPS to destinations in the continental USA, and via UPS AIR to Hawaii and Alaska. Orders shipping to APO/FPO military addresses ship via the Postal Service. Swagger reserves the option to choose the best carrier available at the time of shipment.
Orders shipping to addresses within North Carolina will be charged sales tax.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Swagger shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Swagger shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Swagger shall immediately issue a credit to your credit card account in the amount of the incorrect price.
LINKS FROM THIS WEBSITE
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.