Frequently Asked Questions
What if I want to return or exchange a product purchased online?
All sales on SALE/CLEARANCE items are FINAL. Gift Certificates are not returnable.
You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label. If you have received a damaged product or the wrong product please call us so we can resolve any issues as soon as possible – 1-877-792-4437
Return Policy for Clothing & Jewelry items purchased Online:
*You may not return or exchange: SALE/CLEARNCE items, JEWELRY, and lingerie.
*All merchandise must be returned unworn, unwashed, and with original tags attached. If you return items that have been tried on and they have make up on them, you WILL NOT be given an online credit and the items will be sent back to you.
Returns Policy for Personalized and Monogrammed Gifts:
Return Policy for all other items:
What if I have been sent the wrong item?
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you must be called in within 3 days of receipt - NO EXCEPTIONS. Please contact us if you believe this has happened with your shipment.
*If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact our store within 3 days of receipt - 919-858-5884.
What if I receive a damaged item?
Monogramming Questions? We hope this helps!
With a Traditional Monogram, the middle letter (the last name of the person) is LARGER and in the center. It is flanked by two smaller letters representing the first name on the left and either the middle or maiden name on the right. Traditioanl Monograms are usually used for women or couples. However, you can use this for a male - we would just suggest using a more masculine font like Times or Circle. Here is an example of a monogram using our Interlocking Font:
(ON THIS WEBSITE - you will ALWAYS enter the person's initials (FIRST NAME initial, MIDDLE NAME initial, LAST NAME initial) and we will arrange them based on the monogram you choose. The monogram choices will either be all the same size(block) or middle letter bigger (traditional). If you would like to personalize something for a married couple we ask that you spell out his and her full names and the married last name in the comments section at check out. (See below for more info on Married Couple's Monograms).
Personalization for Women, Men and Couples (sharing a common last name):
Please note these are our suggestions. You can do ANYTHING you wish! If you want to use a monogram for a man - DO IT! If you want to use initials for a woman - DO IT! It is your gift to give!
Women’s Monogram: For most, the conventional personalization for woman is a monogram, consisting of three letters with a larger letter in the middle flanked by two smaller letters on each side. Traditionally, the larger middle letter is for the last name, the smaller letter on the left is for the first name and the smaller letter on the right is for either the middle name or maiden name. Check out our handy little example below: Name: Jill Ann Smith
Traditional Monogram: JSA OR
If you would like to have her initials in a Block Monogram: JAS
Traditional Monogram: JBS OR
If you would like to have her initials in a Block Monogram: JSB
Men’s Monogram: The traditional personalization for a man are his horizontal initials also known as a block monogram. Each letter is the same height and appear in the same order as the actual name – first name, middle name, last name. Name: James Martin Barker
Block Monogram: JMB (all letters being the same usually in a block font) OR
Couple’s Monogram: This is where it starts getting a little tricky for a lot of people. Traditionally when the bride takes the groom’s last name, the monogram is Bride’s First Name, Common Last Name, Groom’s First Name. However, it is totally up to the bride and groom how they’d like their married initials to appear, so it is always good to check with the couple beforehand. If you are in a pinch, just monogram the last initial – it still looks great and they will have no clue how befuddled you were. Here’s an example or a traditional couple’s monogram:
Couple’s Name: Elizabeth A. Jones marries Davis C. Kelly Blended Monogram: EKD
We get the question all the time, "If you just want to use a Single Initial which one do you use?" Here are our answers:
Jewelry, Handbags, Bath wraps and other accessories for Women: Use the first name of a woman if you are going to monogram any of these items.
Glassware, Soap, or Candles: Use the last name or a woman, man or couple if you are planning to monogram with a single initial.
Stamps and Embossers: This one is tricky! For a woman, if you are putting a single initial, you can use either the first or last initial but we tend to lean more towards the first name initial. If the stamp is for a man or a couple, we suggest using the last name. Towels: I bet you never new these can get you into hot water! We suggest following the same rule that we mentioned for stamps. You can use either initial for a woman’s towel (using a single initial) with the first name being our preference. For a man, or couple, we think using the last name is more appropriate. Now that we’ve helped navigate you through the murky waters of monogramming, personalize away!
Who can I call if I have a question about my order?
Can I phone in my order?
When will my credit card be charged?
Do you take Checks or Money Orders?
Orders placed online can be paid only with a credit card, We accept Visa, Mastercard and American Express.
Do I have to pay sales tax?
Can I change my order after I submit it?
When will my order ship?
How will you ship my order?
When will I receive my order?
When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order.